CHAPTER TESTING POLICY
It is the entrant's responsibility to ensure that all information, including a valid e-mail address, the dog's valid NAVHDA registration number and payment are received.
The person listed as owner on the test entry must be the person listed as the owner in NAVHDA's records. If you don't have a pedigree from NAVHDA listing you as the owner (printed by NAVHDA), something is amiss.
Entries will be confirmed when payment and the dog's NAVHDA correct registration number have been received. We under no circumstance will save spots for anyone, your completed entry and payment secures your position.
Confirmation will be sent to the entrant's e-mail address when an entry is confirmed. If you don't have an e-mail confirmation, it means your dog isn't entered or the e-mail address you provided is flawed. It's your responsibility to follow up.
All checks are deposited upon receipt.
Any fees refunded will have a $25.00 handling charge deducted therefrom.
Refund schedule as follows:
90 days prior to test: Full refund — Minus $25 handling fee...
45-90 days prior to test: 50 percent refund — Minus $25 handling fee
In the event a test is full, a waiting list will be established and entries will be confirmed on a first-come, first-served basis. "First come" means the time and date when all correct information and payment have been received. The completed entry form secures your spot on the waitlist and payment is due when we contact you to fill a spot.
If you do cancel, you will receive a confirmation via e-mail. If you don't receive a confirmation, it means that your phone message, e-mail, letter, fax or whatever has been eaten by the technology gremlins and it is your responsibility to proceed appropriately.
All the books will be closed 2 weeks before the test to allow the finalizing of the test schedule.
All of this might seem a bit draconian, but as a few owners have been "gaming" the system, stricter rules have become necessary. I'm sure that you don't like reading all of this any more than I enjoy having to write it.
Our experience is that many dog owners register for multiple tests in hopes of getting the highest score possible. Then, if their dog passes and perhaps receives a high score on the first try, there's nothing to improve and the dog might not do as well on subsequent tests. In the past, we had so many entries that we could fill a test and refund the entry fees.
Unfortunately, NAVHDA chapters must invest substantial amounts of money in setting up the tests (and it's a rare occasion we break even). The longer an owner waits to cancel, the greater the chance that the spot won't be filled and/or some owners won't be able to test at all — or will be forced to travel long distances when they could have tested closer to home.
Moreover, it's a distinct pain-in-the-behind for those of us trying to please everybody and having to juggle entries, write refund checks, take them to the post office and all that overhead that many people never think of.
This is analogous to the situation with airlines. Some travelers book multiple reservations and then take whichever one is best suited to them and forget the others. The result of this is that airlines regularly overbook flights so they fly with as few empty seats as possible. Or, fees are simply non-refundable. (Some chapters never refund any fees under any circumstances.) Obviously, we can't overbook entry slots.
Thank you for your understanding. Most of all, thank you for your cooperation.
Pacific Northwest Chapter of NAVHDA